Refunds follow where you paid
In-app purchases are paid through Google Play or the App Store, so the store handles refunds. Our full Refund Policy has the details.
| Where you paid | How to ask for a refund |
|---|---|
| Google Play (Android) | Google Play order history → the AnzanPro purchase → Request a refund. If Google says no, email support@anzanpro.com with the order number (it starts with GPA.); we review every request. |
| App Store (iPhone, iPad) | reportaproblem.apple.com → the AnzanPro purchase → request a refund. Apple decides every App Store refund. |
| Our website | Website checkout is not switched on yet. |
Automatic refunds on Google Play
The app only completes a Google Play purchase after our server has confirmed it and switched on what you bought. If that never happens, Google refunds the purchase automatically within 3 days. You do not need to do anything.
After a refund
The refunded membership or exam access ends. Your child's progress, certificates and settings are kept. A refund does not cancel a subscription: see How to cancel your subscription.
Challenge credits
Credits are earned by practising, cannot be bought, have no money value and are not refundable.
Još vam treba pomoć?
Obratite se podršci