Refunds follow where you paid
In-app purchases are paid through Google Play or the App Store, so the store handles refunds. Our full Refund Policy has the details.
| Where you paid | How to ask for a refund |
|---|---|
| Google Play (Android) | Google Play order history → the AnzanPro purchase → Request a refund. If Google says no, email support@anzanpro.com with the order number (it starts with GPA.); we review every request. |
| App Store (iPhone, iPad) | reportaproblem.apple.com → the AnzanPro purchase → request a refund. Apple decides every App Store refund. |
| Our website | Website checkout is not switched on yet. |
Automatic refunds on Google Play
The app only completes a Google Play purchase after our server has confirmed it and switched on what you bought. If that never happens, Google refunds the purchase automatically within 3 days. You do not need to do anything.
After a refund
The refunded membership or exam access ends. Your child's progress, certificates and settings are kept. A refund does not cancel a subscription: see How to cancel your subscription.
Challenge credits
Credits are earned by practising, cannot be bought, have no money value and are not refundable.
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